FAQ

For Customers

How Can I buy a Watch From You?

You can purchase a watch directly from our website or talk to us over the phone by calling (855) 589-5500. We ship anywhere in the US and some selected countries, so our customers both domestic and international can trust that we’ll securely send their watch right to their door.

I’m not in the United States. Can I still buy a watch from you?

Yes! We Ship World Wide Now. International shoppers are required to pay customs charges, as well as any associated import tax, VAT, or duties. These additional fees will vary according to the country.

What are the payment type that can I use?

We offer secure payment through Paypal or by credit card through Discover, Visa, Mastercard and AMEX. For international customers and clients working with us over the phone directly, you have the option to do a bank wire transfer.

How do you Guarantee Authenticity?

Our Watchmakers certifies that every timepiece we sell is 100% real and authentic. We don’t accept any items that are knock-offs or that contain parts unacceptable to Swiss standards. We have two full-time watchmakers on staff with more than 40 years of experience in authenticating and servicing luxury watches. we verify the authenticity of each and every item through a multi-step process, whatever reason, you find your watch is not authentic, we offer a money-back guarantee and will refund 100% of the purchase price.

Do your watches always come with original paperwork and boxes?

Our watches are certified pre-owned, which means that not all sellers can provide the original box or papers. If they are available, the original packaging and paperwork will be mentioned in the item description and shipped with your order.

Do you sell Both Pre-owned & New watches?

Our watches are certified pre-owned, which means that not all sellers can provide the original box or papers. If they are available, the original packaging and paperwork will be mentioned in the item description and shipped with your order.

How does shipping work?

For domestic clients, we offer free FedEx / UPS Overnight insured shipping. There are no extra charges for shipping, and we will ship your watch within maximum two business days after your order is processed. We only ship to billing address that mentions in your card, Or you can voice verify ahead of time and request your shipment to a different address. For international customers, We send everything via FedEx International Priority or UPS International

How do I track my order?

Once the tracking details are available, you will receive tracking confirmation via email. You can also send us email for tracking Update.

What’s your return policy?

For more information on our return policy, please visit our return policy page.

For Sellers

How can I trust you with my expensive timepiece?

We know that your watch is a valuable asset – in financially and sentimentally. If you have concerns, we invite you to call us at any time to ask questions. We are in watch business for over 15 years, and We have built a reputation among dealers and traditional e-commerce channels for excellent service. You can read our reviews from our customers. Finally Not like many online sellers we have an actual store. You can visit us anytime.

How do you sell my watch?

Once a watch is acquired, we will sell that watch through a various e-commerce channels, directly to consumers, or our partners.

How do I sell my watch?

Please visit our detailed guide to learn how we do pricing & buying your watch. Get a Quote Now or Learn more about our data-driven pricing guide.

What kinds of watches do you accept?

We accept a wide variety of high-end luxury watches from our customers. For a full list, see our section about Watches that we Accept.

I can’t find my watch brand on your site.

If you think Your watch worth more than $2000 and your particular brand is not listed – please contact us.

Do you buy accept watches from outside of the United States?

No we don’t

What happens if I don’t like your offer?

Not a problem. If you don’t like the offer we made you, just notify our Buying team. No further action needed.

When does my offer expire?

Within 72 hours from our original offer. However, You can re-request for consideration.

How Can I get my shipping kit?

When you accept our offer, we’ll send you a fully insured FedEx /UPS shipping label with instructions on how to pack your watch to send back to us. Just follow the instructions.

What happens if my watch is lost or damaged?

Your watch is fully insured, at our cost, for the original quote Price.

How do I get paid?

All payments are processed by check, Paypal or bank wire within 3 business days from your acceptance of final price.

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